|Ruta principal||Antofagasta Cerro Moreno a Santiago de Chile Aeropuerto Internacional Comodoro Arturo Merino Benítez|
|Aeropuertos en los que opera||46|
|Aeropuerto principal||Santiago de Chile Aeropuerto Internacional Comodoro Arturo Merino Benítez|
Ventajas: Muy buen trato todo a buena hora excelente
Ventajas: Nothing as we could not take the flight.
Desventajas: Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home.
Ventajas: En general todo estuvo muy bien
Ventajas: Friendly crew
Desventajas: Baby screaming & passengers not using headphones
Ventajas: The seat was comfort, good attention, flight on timing
Desventajas: In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying
Desventajas: The flight was full and all seats were taken. It means it was impossible to maintain the required and necessary social distancing.
Ventajas: Salida a tiempo
Ventajas: todo estuvo excelente
Desventajas: el tiempo
Desventajas: I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned.
Desventajas: El cumplimiento en la hora programada del vuelo
Ventajas: on time departure
Desventajas: atencion de cabina
Ventajas: No Crew.
Desventajas: The flight was cancelled, never went.
Ventajas: I never flew to Rome because of LATAM!
Desventajas: Flying home
Ventajas: Good order and efficient.
Desventajas: All fine with me.
Ventajas: The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore.
Desventajas: exaggerated restrictions due to covid.
Ventajas: Viaje con estándares de seguridad adecuados
Ventajas: The crew was nice and the seat was fine
Desventajas: New seats, internet service and at least water.
Ventajas: Muito confortável. Boarding muito rápido. Muito bem atendido a bordo.
Desventajas: Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros.
Ventajas: The crew was great
Desventajas: They should be on time but we left 30 minutes later.
Ventajas: ON TIME PERFORMANCE, GOOD CUSTOMER AND BEST HEALTH AND SAFETY MEASURES
Desventajas: mandatory use of surgical mask or KN95
Desventajas: Calidad de comida
Ventajas: No se realizó el viaje, ahora no sé quien me responde por mi dinero, la aerolinea indica que el viaje está en devolución, quien responde??
Desventajas: todo, el vuelo se canceló, cómo calificarlo si no ocurrió, y no hay claridad de cómo proceder con la reclamación.
Desventajas: Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line.
Desventajas: My seat wasn’t clean. Dirt was visible. We used Clorox wipes to clean it before sitting down. If someone had previously sat there with an illness, we would certainly be at risk. Very disappointing to see during Covid-19 outbreak.
Ventajas: seat was comfortable
Desventajas: On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved
Ventajas: Comfortable flight, friendly staff
Ventajas: El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!!
The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks
Desventajas: At this time all worked perfect for me the way how it is.
Desventajas: Q tenga mas entretenimiento
Desventajas: Seats looked older generation and configuration not great
Desventajas: Would not let us board with 25 minutes prior to departure
Because they lock their doors 35 minutes prior
Ventajas: The middle seat empty AMAZING!
Desventajas: Bigger glass for wine !
Ventajas: The free middle seat because the flight was not full.
Desventajas: Bigger glass for wine
Desventajas: Serve some type of beverage with out charging a lot
Ventajas: All good
Desventajas: To drop the bag was very messy
Desventajas: Two suitcases were lost
Ventajas: The crew was nice
Desventajas: Had to switch planes, flight was delayed almost 3 hours
Desventajas: The flight was delayed at the last minute
Ventajas: Good crew
Desventajas: Seats way too cramped.
Ventajas: Crew was helpful, worked to make the passengers feel comfortable.
Desventajas: The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip.
Ventajas: All the staff was great.
Desventajas: I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?
Ventajas: Super friendly crew and great seats.
Ventajas: The crew was very friendly, and the food was the best I've had on a plane trip.
Desventajas: They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight.
Desventajas: Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing
Ventajas: the crew was good!
Desventajas: It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation
Ventajas: Plane was fine.
Desventajas: Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted.
Ventajas: Amazing crew. Speedy boarding even having to board a bus to the airplane.
Desventajas: Mini sandwiches could be served.
Ventajas: The crew
Desventajas: It was excellent for me
Ventajas: The crew were good.
Desventajas: I wanted to change the returning day, but the charge was too much. More consideration for the client.
Ventajas: the most important thing for me is to arrive on time. Everything else is secondary.me
Desventajas: music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way.
Desventajas: Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again.
Desventajas: Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!
Desventajas: You misled people not telling I have to pay for luggage
Ventajas: El abordaje muy fácil y rápido
Ventajas: Mediocre flight and service
Desventajas: Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English.
Desventajas: Muy mal el embarque y la entrega de maleta express pésimo servicio, al embarque me hicieron entrar como si estuviera abordando y luego me hicieron esperas como si estuviera afuera esperando el llamado de mi fila en zona de embarque