|Ruta principal||J. F. Kennedy de Nueva York a Londres-Heathrow|
|Aeropuertos en los que opera||29|
Ventajas: People were friendly. Flight was comfortable.
Desventajas: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
Ventajas: Crew was excellent - friendly and helpful
Desventajas: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.
Ventajas: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
Ventajas: Always helpful cabin staff and very efficient
Desventajas: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )
Ventajas: Being on time
Desventajas: Nothing you guys did great thank you so much.
Ventajas: Comfortable seating, pleasant food and entertainment.
Desventajas: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.
Ventajas: Crew are always top notch, free drinks are readily available and entertainment system is great.
Desventajas: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.
Ventajas: Boarding and crew great!
Desventajas: Seats extremely narrow
Desventajas: Nothing really
Ventajas: Amazing !
Desventajas: Nothing all good really
Ventajas: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.
Desventajas: Cheaper baggage rates
Ventajas: I like that there are multiple bathrooms onboard.
Desventajas: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.
Ventajas: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.
Desventajas: Nothing. Had a great trip!
Ventajas: The crew was so kind and amazing. They definitely made our flight great!
Desventajas: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment
Ventajas: Water station!
Ventajas: The crew
Desventajas: The screen
Ventajas: Seats comfortable. Food was good.
Desventajas: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
Desventajas: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre
Ventajas: It was a great flight!
Desventajas: nothing, pretty much perfect!
Ventajas: Great crew, good in-flight movies. Good food.
Desventajas: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.
Ventajas: Amazing crew, excellent drinks and decent food. Very comfortable seat
Desventajas: Everything was great
Ventajas: Courteous and attentive crew from baggage check in thru baggage claim.
Ventajas: Seat was comfortable, good movies, etc
Ventajas: Crew was great !!!
Desventajas: Seating in upper class is uncomfortable and bedding is not fresh.
Ventajas: The seating in upper class is unconventional and uncomfortable.
Desventajas: Reconfigure seating in upper class. We will no longer be customers for that reason alone..
Desventajas: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.
Ventajas: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
Ventajas: Very friendly crew. The meals are good, nice variety. Hot food is hot.
Desventajas: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.
Ventajas: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Desventajas: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
Ventajas: The crew looked after us well
Desventajas: It was all good
Ventajas: such a big difference in size of aircraft, very comfortable and great crew.
Ventajas: the crew was very polite and professional.
Desventajas: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.
Ventajas: Crew was very attentive...food selection was excellent
Ventajas: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
Desventajas: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
Ventajas: Speedy boarding and good locker space
Desventajas: Lack of room in seat especially with seat in front reclined.
Ventajas: Nice crew
Desventajas: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
Ventajas: Crew was generally nice and caring.
Desventajas: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
Ventajas: Everything was easy
Desventajas: Business class seats are snug for big people compared to other airlines
Ventajas: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Desventajas: Checking in bags and printing boarding passes were long unorganized lines of people
Ventajas: Crew was nice
Desventajas: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
Desventajas: Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading.
Ventajas: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent
Desventajas: No. Keep up the good work!
Ventajas: Premium economy was perfect, smaller cabin with less people, great flight.
Ventajas: Crew was great!
Desventajas: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(
Ventajas: Great crew. Very kind and efficient.
Desventajas: American carriers seem to enjoy poor seat ergonomics.
Ventajas: Craig in first cabin flight crew was amazing. :))))
Ventajas: Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach.
Ventajas: Excellent airline
Desventajas: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience
Ventajas: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!
Desventajas: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.
Ventajas: There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her.
Desventajas: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
Desventajas: Seats were really old and outdated
Ventajas: The food was good. The lane was comfortable
Desventajas: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.
Ventajas: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.
Ventajas: The crew were lovely and the seats were ok.
Desventajas: Not a lot to Improve on to Be fair
Ventajas: Crew was attentive.
Desventajas: Tiny, uncomfortable seats with warn cushions.
Ventajas: Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost.
Desventajas: Seat was shockingly small, even for economy class. TV was poor quality.
Ventajas: Not crowded. Crew was good.
Desventajas: Not taking a bus to board the plane.
Desventajas: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.